Returns
An item is only eligible for return within 7 calendar days from package marked as delivered.
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
- Holiday Items
- Items marked Final Sale/All Items in Clearance & Sale Collection
- Swimwear
- Gift cards
- All Birthday outfits, custom made birthday outfits, hats
- Custom made headbands
Damaged items MUST be reported within 3 days of receiving the goods to support@paisleyspalace.com.
Note
Original Shipping is not refundable. We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. Also, we don’t refund original shipping and handling charges.
If items are in less than perfect condition the items will be sent back at the customer’s expense or Paisley’s Palace INC, at its sole discretion, may charge a restocking fee.
Please include a copy of the invoice/packing slip sent to you at the time of delivery along with a note on why the merchandise is being returned.
Refunds
Refunds are issued back to the original method of payment.
Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
We do not accept exchanges.
If you would like to exchange an item for a different color, size, style please place a new order for that item and send back the original order for a refund within 7 calendar days of receipt.
Coupons
Coupons must be rendered at checkout, no exceptions, no refunds. We cannot combine coupon codes. 1 coupon per person, per transaction.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
You will be charged the undeliverable fee that the courier charges us
If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund as well as a 20% restocking fee.
How Do I Make a Return?
Please email us at a href=”mailto:support@paisleyspalace.com”>support@paisleyspalace.com
- Return Address:
- Paisley’s Palace
- 5743 Alington Bend Dr.
- Las Vegas, NV 89139
**You must include a copy of the invoice/packing slip sent to you at the time of delivery along with a note on why the merchandise is being returned.
Lost, Stolen and Damaged Items
Posh Peanut is not responsible for lost, stolen or damaged items and recommend you send it back using an insured courier. We highly recommend you make sure you are provided with a tracking number or delivery confirmation and keep this for your records and possible for our reference.
Original Payment
Paisleys Palace will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed.
Refunds are in the form of original payment, such as the credit card used for the original order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
How Do I Change or Cancel My Order?
Please email support@paisleyspalace.com within 12 hours, if we have shipped your order we cannot cancel or refund a order.
Shipping Information
We ship from Heart of Las Vegas Mon – Fri, Excluding weekends & holidays
Shipping Transit Times
- Our current processing time is 1-5 business days. Once shipped it takes approx. 3-5 business days to deliver in the USA. Most customers receive their order within a week.
- All items will be shipped Via USPS standard shipping unless you have upgraded your shipping at checkout.
Approximate Ship Transit Times
Standard shipping transit times/ 3-5 business days. This is for domestic orders only.
Order Status
Once your order has been shipped you will get an email sent to you with a tracking number. You can use that number to track your package through USPS tracking or directly from the email.
If you have any questions or concerns about shipping, please feel free to contact us at support@paisleyspalace.com. We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please contact USPS.
International Orders
Estimated shipping times
- Canada & Australia: 10-14 business days
- Europe: 2-8 weeks
- New Zealand and Oceania: 10-20 business days
Customs, Import Taxes & Duties
Buyers are responsible for any customs and import taxes that may apply. Paisley’s Palace will not responsible for delays due to customs.